Online & Mobile Banking Help

/Online & Mobile Banking Help
Online & Mobile Banking Help 2017-11-06T15:56:28+00:00

Need help with Online or Mobile Banking?

Click on a link below or give us a call at 1-800-511-1120 for more help.

Need to Enroll?

Forgot Password?

Forgot Password using the app?

Forgot Username?

Entered Username but don’t recognize
Security Photo or Phrase?

Entered the wrong username and
got locked out?

Account has been locked out?

Did not get email?

Forgot Challenge Questions?

Opted in to being asked a challenge
question each log in but forgot
the answers?

What is Mobile Deposit?

What is Quick Balance?

What is Touch ID?

How do I enroll in E-Statements?

How do I set up a recurring transfer?

How do I set up e-Alerts?

How do I set up Text Alerts?

How do I set up Bill Pay?

How do I transfer money to another member’s account?

How do I change my contact information?

Need to Enroll?

  • Go to our website: https://winthropcreditunion.org/
  • Click “Enroll”
  • Fill in the required information:
    • Last 4 of Social Security Number
    • Date of Birth
    • Account Number
  • Choose your:
    • Username & Password
    • Security Phrase & Image
    • 3 Security Questions
  • Select Account Features
  • Accept Terms & Conditions
  • Confirm & Enroll
  • Click the link in the verification email
  • Sign in!

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Forgot Password?

  • Go to our website
  • Enter username & click “sign in”
  • Click “I forgot it” under password box
  • Enter:
    • Last 4 digits of SSN
    • Account Number
    • Click “Continue”
  • Answer Security Question
  • Click “Continue”
  • Check email address we have on file
  • Enter your new password in both boxes:
    • Password
    • Confirm Password
  • Click “Reset Password”Reset password 
  • Log in using new password

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Forgot Password using the App?

  • Click enroll now
  • Enter your username and click sign in
  • Click forgot password under the password box

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Forgot Username?

  • Go to our website
  • Click “I forgot my Username” under log in box
  • Enter:
    • Last 4 digits of SSN
    • Account Number
    • Click “Continue”
  • Answer Security Question
  • Click “Continue”
  • Check email address we have on file

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Entered Username but don’t recognize Security Photo or Phrase?

  • Have you enrolled in our NEW Online Banking System?
    • All members must re-enroll in our new system before being able to log in.
      If you haven’t done so already, please click “Enroll” and follow the simple enrollment process.
  • Did you enter the correct Username?
    • Double check and make sure the correct username was entered.

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Entered the wrong username and got locked out?

Once you have the correct username, try one of the following:

  • Access online banking from a different browser or device
  • Clear browser cookies
    • Try signing back in
  • Wait for the lockout period to end (5 Mins.)
    • Try signing back in after 5 minuets

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Account has been Locked Out?

  • Access online banking from a different browser or device
  • Clear browser cookies
    • Try signing back in
  • Wait 5 minutes for the lockout period to end 
    • If you have already re-enrolled to our new system, try signing back in
    • If you haven’t re-enrolled yet, go back and enroll rather than log in
  • If that still doesn’t work:
    • Call WAFCU and ask to have Online Banking unlocked

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Did not get email?

  • Check spam/junk folder 
  • Go through the retrieval process again to have another email sent

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Forgot Challenge Questions?

  • Sign into your account
  • In the menu, select Settings
  • Then select Login Settings
  • Click Challenge questions
  • Choose and answer challenge questions
  • Click Save changes

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Opted in to being asked a challenge question each log in but forgot the answers?

  • Click I forgot it on the challenge question screen
  • Enter the last 4 digits of your SSN
  • Enter your account number
  • Click Continue
  • Check email address we have on file
  • Click link in email from href=”mailto:[email protected]”>[email protected]
  • Re-answer your challenge questions

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What is Mobile Deposit?

Mobile Deposit is a quick and easy way to deposit checks without coming into the credit union.

  • Simply open our app
  • In the menu, select Mobile Deposit
  • Choose account you would like to deposit into
  • Enter the check amount
  • Take a photo of the front and back of the check
  • Click submit

When will funds be made available?

Mobile Deposit follows Shared Branching rules. For checks under $200 all funds will be available the day after the deposit.
For checks over $200 there will be a 2 day hold on the funds; $200 of the funds will be available the day after the deposit and
the rest will be available the day after.
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What is Quick Balance?

Quick Balance allows you to view your balances without having to log in. For security reasons, you will have to log in, to set it up.

How do I set it up?

  • Go to the menu
  • Select Settings
  • Turn on Quick Balance
  • Select accounts

Once set up, click on the Quick Balance button on the login screen to quickly view your balances!
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What is Touch ID?

Fingerprint authentication on iPhone and Android devices is known as Touch ID.
If you have enabled Touch ID as a method to unlock your device, you may also use Touch ID to log in to Mobile Banking.

To enable Touch ID for logging in

  • Go to the menu
  • Select Settings
  • Turn on Touch ID Authentication
  • Click Okay on the warning
  • Verify your fingerprint

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How do I enroll in E-Statements?

  • Sign into your account
  • Select Settings in the menu
  • Select Additional Services
  • Click E-Statements
  • Turn on E-Statements for the preferred accounts

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How do I set up a recurring transfer?

  • Sign into your account
  • Select Transfers & Payments in the menu
  • Select where the money coming from
  • Select where the money is going to
  • Select Repeating transfer and choose the following:
    • Start date
    • Repeating type
    • Ending Options
    • Click Save
  • Enter the amount
  • Click Schedule Transfer

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How do I set up eAlerts?

  • Sign into your account
  • Select Messages & Alerts in the menu
  • Select Manage Alerts
  • Select General for general alerts
  • OR Select account to view specific alerts for each account
  • Customize alert as you would like
  • Click Save changes

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How do I set up Text Alerts?

  • Sign into your account
  • Select Messages & Alerts in the menu
  • Select Manage Alerts
  • Select “click here to choose the phone number for SMS alerts”
  • Under the phone number you want to use, click “Use this number for Text Messaging”
  • If your phone number isn’t listed, add it by selecting “Add new mobile number”
  • Go back to Messages & Alerts then Manage Alerts
  • Select General for general alerts OR select an account to view specific alerts for each account
  • Customize alert as you would like
  • Click Save changes

Texts come from this number: 860-20

  • Reply HELP for help
  • Reply STOP to cancel

Is your phone number already associated with a credit union account?

Phone numbers can only be attached to one online banking account.
To fix this, text “STOP” to 860-20 to cancel the service with the old system and then re-enroll with the new system.

You can also cancel text alerts by following the steps below:

  • Sign into your account
  • Select Settings
  • Select Contact Information
  • Scroll down to the Mobile/Text Messaging phone number section

Select unenroll where it says, “Used for SMS alerts I Unenroll”
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How do I set up Bill Pay?

  • Checking account required
  • Sign into your account
  • Select Bill Pay in the menu
  • Fill out the security questions and key
  • Click Submit

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How do I transfer money to another member’s account?

  • Sign into your account
  • Select Transfers & Payments in the menu
  • Select where the money coming from
  • Select Another Member under where the money is going to
  • Choose when to send
  • Enter the members account number
  • Confirm members account number
  • Enter members last name
  • Select I don’t know share/loan ID OR select I know share/loan ID
    • If you know share/loan ID, enter S:XX or L:XX depending on the type of share
  • Enter payment amount
  • Click Transfer Now

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How do I change my contact information, including address, e-mail address or phone number?

  • Sign into your account
  • Select Setting in the menu
  • Select Contact Information

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