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Visa Debit & Credit Card Compromise Information

Credit Union Procedures for Visa Card Compromises:
If the Credit Union is notified of a Merchant data breach involving member Visa Debit Cards and/or Credit Cards, the Credit Union will take the following action:

  1. Letters will be mailed to all members whose cards have been compromised.
  2. New cards will be issued immediately for all affected members.
  3. New Cards should arrive within 10 business days.
  4. Pin numbers for new cards usually arrive a few days after the card is received (Pin numbers are not required in order to activate the new card, so please activate the card immediately upon arrival).
  5. The member’s current card will be blocked & closed 15 days after the new card has been ordered.
  6. Members should monitor their accounts for any unusual activity until their new cards arrive.
  7. Once a member receives their new card, we require that he or she activate the card immediately because their compromised card will be blocked and closed 15 days after the new card’s order date (This applies even if the old card is still active and being used by the member).

Just a reminder: Members are not liable for any charges which may occur as a result of a card compromise.

If you have any questions concerning this matter, please do not hesitate to call us at 1-800-511-1120.

2019-09-10T20:46:12+00:00September 10th, 2019|

Fraud/Phishing Scam Information

Never call the number you receive from a spam e-mail. Instead, contact the Credit Union with the e-mail information. Winthrop Area FCU will not solicit personal information via e-mail or over the phone. Do not answer e-mails that request account information. Please report any fraudulent activity to the credit union at 1-800-511-1120. Also, www.onguardonline.gov provides good information on how to monitor your credit history, use effective passwords and recover from identity theft.

2019-09-10T20:47:05+00:00September 10th, 2019|

Holiday Hours

In observance of the holidays, our offices will be CLOSED on the following dates:

Christmas Day | Wednesday, December 25, 2019
New Year’s Day | Wednesday, January 1, 2020
Martin Luther King Jr. Day | Monday, January 20, 2020
Presidents’ Day | Monday, February 17, 2020
Memorial Day | Monday, May 25, 2020
Independence Day | Saturday, July 4, 2020
Labor Day | Monday, September 7, 2020
Columbus Day | Monday, October 12, 2020
Veterans Day | Wednesday, November 11, 2020
Thanksgiving Day | Thursday, November 26, 2020

 

 

 

2019-11-29T14:24:46+00:00September 10th, 2019|